Interview Sparkasse Paderborn-Detmold
The Sparkasse Paderborn-Detmold has been a partner of epay for many years. Together, we have equipped the public transport system with terminals, which have made it possible to pay with girocard and credit card in some buses of our partner go.on. Together we have shown how easy cashless payment in public transport can be. Sparkasse Paderborn-Detmold was a strong promoter of the project from the very beginning as a local partner and advisor. The motivation for the Sparkasse to help initiate the project, was the digitalization of the region as well as the role as a partner for small and medium-sized businesses. Sascha Wiczynski was interviewed about the successful collaboration and shares his experiences with epay.
Sales Electronic Banking and Payments,
What was the initial situation?
The technical infrastructure and equipment in public buses is not comparable to a normal retail store – among other things, there is no classic 220 V. power outlet. In the project management between epay, go.on, the Sparkasse and S-Payment, the idea of using a Yomani Worldline terminal came up, as this terminal does not require an additional power supply and can be connected to the ticket printer in the bus via USB. For the technical connection, the epay integration module was the only possible solution in order to make the connection as uncomplicated as possible.
Which services and additional options did you choose for the epay integration module?
We currently support all common contactless and mobile payment methods, such as girocard, all credit cards and therefore Apple Pay and Google Pay.
“We have been working very successfully with epay for more than 20 years. In particular, the short communication lines, the innovative solutions, as well as the cost-effectiveness, have strengthened our belief that epay is exactly the right partner for us in the growing payment market. Without the epay integration module and the appropriate terminal, it would not have been possible to install payment solutions in the bus project. This enabled numerous customers to benefit from cashless payment in public transport,“
– Sascha Wiczynski, Sales Electronic Banking and Payments, Sparkasse Paderborn-Detmold
What challenges did you have to face?
The challenge was to modify the epay integration module to suit the technical requirements of the ticket printer. Here, epay had to adjust the file. The experts on both sides worked very well together. Till this day, the epay support has a matching ticket printer to be able to act quickly in case of problems.
What has improved for you?
By using the epay integration module, which is particularly future-proof due to continuous maintenance and optimization, there are cost and time savings. For instance, updates can be implemented quickly and easily.
Have you been able to tap into new end-customer groups with the help of the integration module?
Without the integration module and the corresponding terminal, it would have not been possible to install payment solutions in the bus project. Thanks to the epay integration module, numerous customers can therefore benefit from cashless payments in public transport.
Could new sales potential be tapped?
Yes, because until now only old fashioned cash payments were possible in the bus. Now a modern payment system is in use, known to consumers from the retail sector. Due to the faster handling of the ticket purchase by the driver, the waiting times of the buses at the bus stop have been slightly reduced, which leads to more punctuality.
Are you satisfied with epay and our service?
As Sparkasse Paderborn-Detmold, we have been working very successfully with epay for over 20 years. In particular, the short communication lines, the innovative solution options, as well as the cost-effectiveness, have strengthened our belief that epay is exactly the right partner for us in the growing payment market.
How likely are you to recommend epay to others?
The probability is very high, we would recommend epay by 100%.