Can we help you?
Our support is at your disposal for technical questions, assistance and solving problems.
How to reach us
You can reach us 365 days a year at the following times:
Mon-Fri: 07:00 a.m. to 11:00 p.m.
Sat: 07:00 a.m. to 11:00 p.m.
Sun and public holidays: 10:00 a.m. to 8:00 p.m.
Please have your Terminal Ident number (TID) ready. This 8-digit number can be found on each document.
Outside the above times, our automatic call acceptance system is available 24 hours a day. If you tell us your name, callback number and request, we will call you back immediately at the above times and take care of your request.
As part of our support, we offer you:
- Answering your operator questions
- Rectification of technical faults at the terminals
- Free import of new software versions within existing specifications
- Free replacement of defective devices (Mon-Fri within 24 hours)
- Free return of defective devices
- Generation of replacement documents
- Investigation of cash register cuts
- Re-initiation of payment transactions in case of problems
Download Documents & Forms (German versions)
POS Marketing Guidelines – Alipay
POS Marketing Guidelines – WeChat Pay
Privacy Policies – Alipay
Privacy Policies – WeChat Pay
General Terms and Conditions – girocard system – valid from 03.07.2020
General Terms and Conditions – electronic cash system – valid from 09.06.2016
General Terms and Conditions – electronic cash system – valid from 08.06.2016
General Terms and Conditions – Payment Services
General Conditions – Prepaid Cash
General Terms and Conditions Debit Card Clearing and Transaction Processing