Can we help you?

Our support is at your disposal for technical questions, assistance and solving problems.

How to reach us

You can reach us 365 days a year at the following times:

Mon-Fri: 07:00 a.m. to 11:00 p.m.

Sat: 07:00 a.m. to 11:00 p.m.

Sun and public holidays: 10:00 a.m. to 8:00 p.m.

Please have your Terminal Ident number (TID) ready. This 8-digit number can be found on each document.

Outside the above times, our automatic call acceptance system is available 24 hours a day. If you tell us your name, callback number and request, we will call you back immediately at the above times and take care of your request.

As part of our support, we offer you:

  • Answering your operator questions
  • Rectification of technical faults at the terminals
  • Free import of new software versions within existing specifications
  • Free replacement of defective devices (Mon-Fri within 24 hours)
  • Free return of defective devices
  • Generation of replacement documents
  • Investigation of cash register cuts
  • Re-initiation of payment transactions in case of problems

Download Documents & Forms (German versions)

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General Terms and Conditions – girocard system – valid from 03.07.2020

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General Terms and Conditions – electronic cash system – valid from 09.06.2016

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General Terms and Conditions – electronic cash system – valid from 08.06.2016

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General Terms and Conditions – Payment Services

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General Conditions – Prepaid Cash

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General Terms and Conditions Debit Card Clearing and Transaction Processing

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Privacy Policy