Additional services
VAT refund through tax-free shopping
For retailers, (non-EU) tourists are a lucrative target group (€2.5 billion in sales in 2018). To tap into this, epay offers the opportunity for merchants to provide tax-free shopping services. This allows non-EU customers shopping in Europe to have their VAT refunded. The resulting price advantage increases end-customer satisfaction and provides an additional source of revenue for retailers.
epay works with cooperation partners. The provider here is agnostic (Global Blue, Innova Tax-Free or others). A dealer’s commission is made by agreement.
Tax-Free is possible via cash register (ECR) / POS / form.
Tax-Free via POS:
- Ingenico Tetra Series
- Verifone Engage Series
- Electronic Tax-Free (eTFS): via GB Card or cell phone number possible
Tax-Free via ECR:
- epay cash register integration module (for Windows & Linux)
The consumer can get a refund via credit card, cash (to all cash points) or via APM (Alipay & WeChat Pay) within 72h to a maximum of 10 business days. Advance payments in the store are also available upon request.
Your benefits Tax-Free Shopping
- Increasing the end customer satisfaction of the tourist target group with purchasing power
- Dealer commission as additional income
- Increase of the average basket
- Free choice of provider between innova Tax-Free, Global Blue, etc.
- On request: express refund (VIP services with advance refunds in 48h)
- On request: digital processing via cash register, POS or browser (e-Tax-Free)
Your benefits Tax-Fee via cash register / POS
- Easy to use
- Minimized effort due to elimination of manual forms
- Accelerated cashiering process
- Minimization of input errors
- Automatic recognition of tourists via PAN
- Reducing fraud attempts
- Online dealer portal