Additional services
VAT refund through tax-free shopping
For retailers, (non-EU) tourists are a lucrative target group (€2.5 billion in sales in 2018). To tap into this, epay offers the opportunity for merchants to provide tax-free shopping services. This allows non-EU customers shopping in Europe to have their VAT refunded. The resulting price advantage increases end-customer satisfaction and provides an additional source of revenue for retailers.
Our main reliable partner is the German chain Müller, which has trusted us for more than 6 years.
epay is a Tax Free service provider. Present in Europe for over 20 years and being one of the main operators in several countries.
We offer a free service for retailers, taking care of all the VAT refund management with travelers.
The merchant can issue the Tax Free forms in several ways:
- integration with the cash register software (ECR)
- Android terminals
- epay Web
- manual forms
The traveler can also obtain the refund in several ways:
- credit card
- cash (through our extensive network of partner offices)
- Alipay account
- Advance payments are also available in-store upon request.
The consumer can get a refund via credit card, cash (to all cash points) or via APM (Alipay & WeChat Pay) within 72h to a maximum of 10 business days. Advance payments in the store are also available upon request.
Benefits of offering the Tax Free service
- Increased customer experience satisfaction
- Increased sales to the tourist customer group with purchasing power
- Increased sales basket
- Ease of issuing: we always have the solution that suits your business
- We manage the whole process with the tourist, from issuance to reimbursement
Your benefits Tax-Fee via cash register / POS
- Easy to use
- Minimized effort due to elimination of manual forms
- Accelerated cashiering process
- Minimization of input errors
- Automatic recognition of tourists via PAN
- Reducing fraud attempts
- Online dealer portal