Technical Support

Can we be of assistance?

Our support team is happy to help you with any questions you may have or to provide assistance or problem solutions.

We are available 365 days a year and our business hours are:

Mon-Fri: 7 AM bis 11 PM
Sat: 7 AM to 11 PM
Sun and holidays: 10 AM to 8 PM

Please be ready to provide your Terminal Ident Number (TID). This 8-digit number can be found on any receipt.

Outside the business hours above, our automated answering service is available 24/7. If you provide your name, telephone number and reason for calling, we will call you back during our business hours and address your request. 

Technical support: +49 (0) 89 899 643 20

 Our support offers:

  • answers to questions regarding usage remediation of technical issues with terminal
  • application of new software versions within given specifications, free of charge
  • replacement of malfunctioning devices, free of charge (within 24h Mon-Fri)
  • retrieval of malfunctioning devices, free of charge
  • generation of substitute receipts
  • closeout investigation
  • reinitialisation of payment processes in case of issues

+49 (0) 89 899 643 20
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